Payment Policy
At Joule Supps, we accept all major credit and debit cards, including Visa, Mastercard, American Express, Diners Club, as well as PayPal. Payments are processed securely at checkout.
Your card is charged immediately at the time of purchase in the currency displayed at checkout.
- Refund window: If you wish to request a refund, please contact us within 24 hours of placing your order.
- Refund timing: Approved refunds typically appear in your account within 5–10 business days, subject to your bank or payment provider.
- Payment terms: Payment must be made in full before shipment.
We currently process payments via Shopify Payments.
Secure Payments (SSL)
Our store uses Secure Sockets Layer (SSL) technology to protect your information during checkout. SSL encrypts sensitive data (such as login details and card information) throughout the transaction so it cannot be read by unauthorised parties. All forms on our site are served over secure connections.
PCI Compliance
We take your online security seriously. Our checkout is powered by industry-standard, PCI-compliant payment processing. Compliance includes ongoing security controls and risk management designed to protect cardholder data and reduce fraud exposure.
Your Payment Information
Your full card details are never visible to us. Once a purchase is complete, we can only see your billing and shipping information, order details, and the last four digits of your card for reference.
Privacy
We do not rent, sell, or share your personal information with third parties for their marketing. For details on how we collect, use, and protect your information, please read our Privacy Policy.
Contact Us
Thanks for shopping with confidence at Joule Supps. If you have any questions about payments or security, please reach out:
Phone: +61 430 722 340
Email: info@joulesupps.com.au